Delivery policy

Who we are

b9design is run by Ludwig Traut, a sole proprietor based in Pretoria, serving clients across South Africa. We are not VAT-registered. Prices we quote are shown accordingly.

We design and build websites, web applications, and mobile apps, and we provide hosting and monthly support where agreed. We also run a referral programme that can earn account credit — not cash — when someone you refer becomes a paying client.

You can pay by PayFast (secure online card and other PayFast methods) or by EFT (bank transfer) when we send you banking details. These policies sit alongside our Terms of Service and Privacy Policy.

Delivery policy

b9design sells digital services. We do not ship physical goods.

What “delivery” means

• Websites and apps: “Delivery” is when your site or app is live on the agreed domain or when we hand you production access (for example hosting login, repository access, or app store submission — as quoted).
• Design files and content: Delivered by secure download, shared drive, or repository when a milestone is complete.
• Hosting and support: Active for the billing period you paid for. There is no parcel in the post — your site stays online on our infrastructure (or yours, if agreed).

Timelines

Every project quote includes an estimated timeline (for example weeks to launch). Dates depend on you providing content, feedback, and approvals on time. If something delays the project, we will agree a revised plan with you.

Acceptance

When a milestone or final launch is ready, we will ask you to review and confirm. If we do not hear back within a reasonable time after we notify you, we may treat the milestone as accepted so the project can move forward — we will always tell you when we do this.

Questions

Email ludwig@b9design.co.za if you are unsure what has been delivered or what access you should have received.