Cancellation policy

Who we are

b9design is run by Ludwig Traut, a sole proprietor based in Pretoria, serving clients across South Africa. We are not VAT-registered. Prices we quote are shown accordingly.

We design and build websites, web applications, and mobile apps, and we provide hosting and monthly support where agreed. We also run a referral programme that can earn account credit — not cash — when someone you refer becomes a paying client.

You can pay by PayFast (secure online card and other PayFast methods) or by EFT (bank transfer) when we send you banking details. These policies sit alongside our Terms of Service and Privacy Policy.

Cancellation policy

You may stop working with us or end a monthly plan. How you cancel depends on what you bought.

Custom projects (websites and apps)

• Email ludwig@b9design.co.za if you want to cancel an in-progress project. Tell us what has been delivered and what you still need.
• You pay for work completed up to the cancellation date. Refunds for unused prepaid amounts follow the Refund policy.
• We can hand over work completed so far (for example files or access you have paid for) as agreed in your contract.

Monthly hosting, support, or platform plans

• Give at least 30 days' written notice by email to ludwig@b9design.co.za (or cancel in your dashboard if that option is available for your plan).
• Your plan runs until the end of the current paid period. We do not refund the current period.
• After cancellation, we may switch off hosting or access at the period end. Export any content you need before that date.

If we cancel

We may suspend or end service for non-payment, abuse, or legal risk, as set out in our Terms of Service. We will try to give reasonable notice where we can.